OSLER FAQs

What outputs are generated when using OSLER?

If you record your consultation using OSLER, after the recording finishes you will be able to review:

  • a transcription of the consult

  • a medical summary, provided in a standard SOAP format

  • a referral letter (if required)

What do I do with the outputs generated by OSLER?

You should check the outputs and edit them where relevant, then copy them to the clipboard and paste them into the EHR in the relevant page.

How should I edit the note or letter?

You should review carefully the output of the summary note and letter. You can edit the contents by clicking "Open Summary" or "Open Letter". In this new window, you can edit the contents of the summary and letter, before proceeding to copy it.

How do I access the transcriptions, summary and letter?

The three outputs are available in the OSLER chat interface, within the consultation widget. As long as you stay logged in and keep the app window open, you will be able to scroll up and access these. If you close the application, these will no longer be accessible. It is recommended that you copy and paste the relevant information into the EHR as soon as convenient after the consultation, to keep your note taking contemporaneous.

Can I copy the note and/or letter into an EHR without checking the content?

No, you must check carefully the content of the note and letter prior to transferring either of these into a patient record. As a clinician, it is still your professional responsibility to ensure the validity of any documentation added to a patient record, just as it would normally be.

What are best practices for OSLER use?

  1. Prior to starting a clinic, check your audio set up. Create a test consultation, ensuring your microphone is visible as an input, and the microphone audio bar is detecting audio. Record some test audio of at least 30 seconds and transcribe the content, review the transcription to confirm that audio input is functioning correctly.

  2. The transcription system is highly accurate, but requires a microphone of sufficient hardware quality to optimise. Most internal laptop microphones are sufficient. If your device has insufficient recording capabilities (i.e. fails to capture clear audio) consider purchasing an external USB microphone or webcam with an omnidirectional microphone. For the best results, we recommend these wireless lavalier microphones - as both the clinician and patient can wear them.

  3. During a consultation, try to ensure one person is speaking at any given time. Using closed loop communication, repeating back important pieces of information to the patient, also boosts performance.

  4. During a consultation, try to place the device or microphone as close to yourself and the patient as practical, and ensure background noise is minimised where possible.

  5. Transcription errors may occur, you must thoroughly check through the generated clinic note and letter for errors.

  6. If a patient mentions medication names, we recommend repeating these back to improve transcription quality.

  7. You should use the edit function to replace any transcription errors captured in the summary note or letter.

How should I use the record button?

To begin recording the consultation, click the ‘Start new consultation’ button in the chat. A widget will appear where you can change the default microphone device that OSLER will use. Then when ready press the microphone icon to start the recording. Once the consultation has concluded, click the pause icon and then the ‘Finish Consultation’ button. If you want to resume the consultation after pressing pause, you can press the microphone icon (if ‘Finish Consultation’ hasn’t been pressed yet) again, and you can continue with the session.

Please be aware that you cannot restart the recording once ‘Finish Consultation’ has been clicked.

What do I do if OSLER says it can't access my microphone?

OSLER will prompt you for microphone access the first time you start a consultation. If you accidentally deny access, you will have to grant permissions manually. How you do this will depend on your operating system, so please follow the appropriate guide below:

What do I do if I can't login or complete a consultation?

Certain networks, particularly NHS or Hospital networks, restrict what apps can work on the network. This can cause issues when you try and login or use OSLER's functionality.

First, follow these steps to see if it resolves the issue:

  • Check that you are connected to the internet

  • Change your network, try OSLER on your home network, or even your phones hotspot connection. If this now works, then it is likely your network's firewall that is restricting OSLER

In the case where it could be a firewall issue, it is neccessary to get approval from your IT administrator before you are able to use OSLER. We have prepared a guide that you can provide them to help you get setup. We're happy to work with your IT team where needed to provide any clinical safety or technical details they may require. Send an email to support@tortus.ai and we can help facilitate.

Can OSLER transcribe accents?

Yes, although OSLER may struggle to transcribe fully in particularly strong accents. If a patient has a strong accent, we recommend using closed loop communications, repeating back key parts of the consultation, and especially medication names.

Custom templates

What are custom templates?

We have some standard templates available for notes, but custom templates allow you to personalise your notes.

Whether you like your notes with certain headings, details, or written style, this can be created via OSLER via the Templates feature (Name > Templates). You can create your template(s), set it as your default, and then run your consultation as usual, but the output will be in your style. 

How to Create a Template

Creating a template is simple, follow these steps before starting your consultations:

  1. Navigate to the templates section

    • Click on the "Create" tab at the top of the Templates window.

  2. Start creating your template

    • You'll be presented with a blank template form. Fill in the required fields with the information or structure you want to reuse.

    • Tip: Paste a real note with all the information under the headings - this will allow your style to be extracted most accurately. There is no risk around PHI or leaking information as the note is not saved anywhere and nor is the data sent.

  3. Save your template

    • Once you've completed the template, click the "Save" button at the bottom of the form.

    • You can see your template under “My Templates”, you can click the on the menu, and set this as your default template

  4. Test your template

    • Give your template a try by running a mock consultation and checking that the headings and style are as you wish. 

    • If it is not quite right, make some changes to your original template and create a new template by repeating the process

  5. Use your template

    • Once you’re happy, use OSLER with your new template

    • If you haven’t set your template as a default, you can regenerate your note using the template when you view your note